Writer Inc.

American writer Ms. Evanovich, 62, has turned herself from a failing romance writer who once burned a box of rejection letters on her curb into a mini-industry whose success is beginning to emulate the sprawling domains of authorial heavyweights like James Patterson.

An interesting story about a writer who belives in customer satisfaction.

Slouched on a sofa in a faded T-shirt and jeans, a tousle of dyed-auburn hair trending gray at the roots, Janet Evanovich looks less like the chief of a budding media empire than a mother trying hard to be her daughter's best friend.

And there, next to her, is the daughter, Alexandra, whose dyed platinum-blond hair befits her stint as a freelance graphics designer for a heavy-metal band's fan site and her love for her red Ducati motorcycle, looking nothing like a corporate marketing guru.

Yet the two women are all of those things - best friends, metalheads and meticulous businesswomen. Together with Janet's son and husband, both named Peter, who handle everything from investments to the packing of signed books for shipment to stores, they make up the family enterprise known as Evanovich Inc.

And they have transformed Ms. Evanovich, 62, from a failing romance writer who once burned a box of rejection letters on her curb into a mini-industry whose success is beginning to emulate the sprawling domains of authorial heavyweights like James Patterson.

Last year, she sold an estimated one million books in hardcover and three million more paperbacks, earning more than $3 million in royalties from the paperbacks and several million more in advances and royalties on the hardcovers. The empire now includes two continuing mystery series: one featuring the sharp-elbowed bounty hunter Stephanie Plum, published by St. Martin's Press, whose latest installment, "Eleven on Top" went on sale June 21, and a second, published by HarperCollins, which began last fall with "Metro Girl."

While her success speaks to her tenacity and devotion to family, it owes as much to marketing prowess. When fans, impatient for her next novel, began asking her to recommend other writers like her, Ms. Evanovich hired one instead. Thus began a separate line of paperback romance-thrillers with Charlotte Hughes as co-author and St. Martin's as publisher. Four books in that series became best sellers.

"I'm a writer, but this is a business," she said. "You have to look at it in the way you would look at any business. You have to have honesty to the product. You have to meet consumer expectations. You give them value for their money and give them a product that they need. I don't see anything wrong with all these things. And I don't think it's a bad thing to meet consumers' expectations."